Managed Service Agreement (MSA)

The MSA is the most popular model for working with us.

When you take out an MSA we become, for all intents and purposes, your company’s IT department. We deliver professional support, strategic direction and planning in accordance with your business objectives, all underpinned by a dedicated customer services team.

An MSA allows you to pay a pre-agreed fixed monthly fee and know that you’re covered. We offer four levels of MSA, from simple remote monitoring all the way up to supplying dedicated resources at your office on a full- or part-time basis.

Pre Pay Support

Under this agreement we will agree the level of support that your business and IT infrastructure requires and set a pre-determined number of hours of support that is pre-paid. We will provide statements of the time used by our team to resolve your IT issues and advise you of your balance.

More than 100 years’ combined experience in the IT industry

Our team has a wealth of knowledge and shares more than 100 years’ combined experience in the IT industry. We can offer anything from single product solutions to a fully-integrated managed IT service for your business; our support contracts can be tailored to suit your specific needs.

Our dedicated service desk is available seven days a week, staffed by qualified engineers and led by our technical operations manager. As your managed service provider, we monitor your systems for faults or inconsistencies and, depending on the level of support you have selected, we will either contact you first to gain permission to fix, or will fix first and tell you afterwards. In most cases you will not even know you were going to have a problem.

Our managed services packages can be combined with the other services we offer to tailor a complete solution that will work most effectively with your business.