Dedicated IT Support That’s Built For Your Business
CF Systems have a dedicated IT support desk that enables us to offer the IT support that is right for your business.
This might be as an alternative to setting up your own internal IT department, or as additional support to your existing IT team. Our offering includes both remote support and on site engineering resource, all of whom are highly skilled, fully qualified and are able to talk in jargon free language.
Remote and On Site Support
We can provide support however you need it. The majority of issues can be resolved remotely, but where this is not possible, our mobile engineers are available to visit your site to fix the issue, check your users are happy and to provide any user training that might be appropriate.
All of our support services are managed through our dedicated support help desk. The desk ensures that your issues are managed quickly, efficiently and cost effectively and that you have constant communication as to their status and progress.
Monitoring and Management
CF Systems monitoring systems can alert you (or our technical teams) in the event of any problems, 24 hours a day, 365 days per year – invaluable if your business needs IT running smoothly at all times. Our monitoring and management services regularly allow us to diagnose and fix an issue before the client is even aware of its existence.
We support a huge variety of businesses, including those who work beyond standard 9am to 5.30pm hours. Our support services include a variety of extended hours options, all the way through to 24 x 7 coverage.
Support Models To Suit You
Our support is available on a number of models, ranging from full Managed Service Agreement (MSA) support through to various pre pay and pay as you go options. This enables us to offer the right support for your business in a way that suits you, but still guarantees access to our experience and expertise.